Commercial Property

Three Golden Rules For Handling Customer Complaints

As a business owner, one of the most stressful things to deal with is a customer complaint. The trick is to never ignore a complaint, listen to the customer and try and turn what they perceive as a negative experience into a positive one. more

Commercial Law

Understanding UK Agency Law

If you want to sell your product and/or service into a sector where you have few contacts, or perhaps you wish to enter an oversea market, you may wish to consider appointing an agent who can negotiate sales agreements on your behalf. more


What Does the Uber Decision Mean for the Gig Economy?

The decision in Aslam (and others) v Uber, decided last month has the potential to change much of the landscape surrounding employment law, bringing it up to date with the economic reality of the so-called ‘gig’ economy, that has been steadily growing since the 2008 financial crash. more

Civil Litigation

Decoding Disclosure

Disclosure where each party to a dispute is required to show the other side documents which are related to the case. Disclosure is one of the most time and cost heavy aspects of any civil claim, especially in complex cases. The court will generally try to take steps to ensure the scope of any disclosure exercised is reasonable and proportionate. more


Will Brexit Be Too ‘Hard’ For Britain To Handle?

Last week the President of the EU Council, Donald Tusk said there was no ‘soft Brexit’. Speaking at a conference in Brussels, Mr Tusk dashed the hopes of those hoping Britain could remain inside the EU’s single market or negotiate some special form of association. The tenor of the UK’s referendum campaign had been to, “radically loosen relations with the EU, something that goes by the name of ‘hard Brexit’” he said. more


Adopting a Child 101

Choosing to adopt a child is one of the most important decisions you could ever make. The adoption process is strictly monitored and there are a number of interviews and observations made on perspective adopters before a child is given to them. more


Getting to Grips with Company Administration

Many company directors dread their company going into administration, however, if the process is managed correctly, it can work in the organisation’s favour and may even allow it to trade its way back to solvency. more

Commercial Property

Rent Review Rows And How To Avoid Them

'A rent review clause is designed to deal with a particular commercial problem, namely that of the tenant who wants security of tenure for a lengthy term, and the landlord who, in times of inflation or a rapidly changing property market, does not want to commit himself to a fixed rent for the whole of that term.'—(Hoffmann J in MFI Properties v BICC Group Pension Trust [1986] 1 EGLR 115). more

Information Technology

How to Draft a Watertight Software Agreement

If you are selling or developing software, it is imperative that you have robust agreements drafted when dealing with customers and suppliers. more

Commercial Property

Keeping Up Shop

When you enter into a commercial lease, it is imperative that you know what your maintenance and repair obligations are, and that you do not bind yourself to onerous responsibilities when negotiating the tenancy agreement. more

Civil Litigation

The Power of a Part 36 Settlement

Most people believe that if they engage a solicitor in a dispute they will end up in court. Fortunately, both in terms of time, stress and your bank balance, this is not the case. In fact, very few people who begin litigation ever see the inside of a courtroom. This is because most cases are settled before their day in court arrives. more

Professional Negligence

Time-Barred! – Avoiding the Professional Negligence Limitation Period

Professional negligence can cost individuals and businesses a great deal of time, money and stress. You must make a claim for compensation within six years of the breach of contract or loss resulting from the negligent act occurring, otherwise you claim will be barred by the court for being out of time. more

Information Technology

How Can I Protect My Privacy Online?

The highly controversial Investigatory Powers Act 2016 - or snooper’s charter has been effectively passed into law and will come into effect at the end of the year. Internet service providers will be required, by law, to keep records of every website (not pages) you visit on the internet for a minimum of 12 months and make them available to the Government it requested. more

Professional Negligence

Professional Rip-Off?

In today’s high-tech, highly-specialised world, we are more reliant than ever on professionals to provide us with advice that we must rely on fully, because frankly, most of the time we have no clue about the particular issue or area they are advising us on. more

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