Good & Co Solicitors LLP

AVOID!! After 4 stressful and frustrating years my claim was settled in court. I was lucky that the judge was pleasant and that the defendants barrister must of had sympathy for me and my situation understanding I had amateur solicitors prepare my case for court. First of all I did not seek Goods and Co out, I went to NUMBER 1CLAIMS in harehills Leeds. A claims management company which are as much to blame as Goods and CO, but I will focus on Goods and CO for the purpose of this review and will list all the errors and very basic mistakes made by Goods and CO in my case. • Waiting months before organising physio after the initial accident and even then going through the NHS for 1 half an hour appointment every month. I quickly decided that this wasn't enough and organised my own physio that I claimed back for, luckily I was awarded it but was questioned why did I wait so long for physio after the accident and was also questioned. If having it sooner would of reduced the total amount of sessions I needed, to which I replied I paid for out of my own pocket because my solicitors said they were organising it. Even the defendant's barrister and judge looked very surprised. •Waiting well over a year for CBT (cognitive behavioural therapy) again I was questioned about this at court in the same way about length of time after the accident and asking about impact on number of sessions to which my reply was the same. • Not getting the relevant evidence, IE making sure the the wage slips that they asked for, were shown on my bank statement and informing me beforehand so I could find out why I was missing payments on my statement and contact my previous employer in the time before my trial. •Missing expenses receipts out of my case file. •Topping all their bills up, over £4250 for a credit-hire car for 2 to 3 months and over £2000 for storage and recovery, even though my car could of been classed as a write off more or less straight away waited a number of weeks to do so. •Prepared my witness statement stating that I sourced the credit hire and storage and recovery myself. When in actual fact I was too stressed and traumatised to organise anything. The claims management company did it all, I said that I will not say that in court they tried to scare me by saying if they don't award this that I would be liable for both. • In 4 years I saw 2 people in person about my case and it was changed between 3 to 4 "Para-legal's" They were Celina, Maryann and Sarah (sarah was actually the most pleasant one i spoke with but still felt the case was too messed up for her to fix). I met with Tahira Rafiq the manager once about 3 years in saying I wasn't happy how my case was been handled and he assured me it would change. I gave him the benefit of the doubt and still weeks later nothing had changed and his reply was "you're welcome to take your case elsewhere" Knowing another solicitors wouldn't take on a case 3years in by this point with court proceedings already been filed. I met Sarah the Friday before my court date. She didn't attend the court date due to EID. •I managed to get a supplementary bundle to court with a letter from a back pain specialist and coloured printed picture of my still injured back that I had recently had injections in. On the Friday I met sarah I gave her them and said please make sure THESE are in the bundle. When I arrived at court I had discovered that she only photo copied them in black and white so the detail was very unclear. •When i arrived at court and met my barrister I was informed that he was only giving my case the Friday (5 days before my court date ) I met Sarah at the Goods and Co office that afternoon. He told me all the problems with my case and said he doesn't normally get cases from them. I asked him in his honest opinion, was this the worst case he's had to which he replied no but it's not the best either and said it was well below average. •During the break in the court room I could hear my barrister and the defendants barrister talking and she was asking about my case and even she said what kind of solicitors are they? •After the judge awarded my compensation for each section of my claim, ie loss of earnings, injury and physio. Goods and Co tried to deduct more money from me for private physio that they actually organised! The judge wouldn't allow this as the physio was booked out of the prognosis period. After ringing them up and asking why they changed what the judge had ordered they then reinstated the money. I could wright a lot more about this company but the general point of this post is AVOID THIS COMPANY AT ALL COSTS UNRELIABLE, UNPROFESSIONAL,POOR SERVICE,SELFISH AND GREEDY