Retailers have a duty to supply goods that are fit for purpose and service suppliers are expected to provide their service with reasonable care and skill.
If you return faulty goods to a store within 30 days, then by law they have to provide you with a full refund. After 30 days, the retailer can decide to repair the item or offer a replacement. If you purchase an item online, you have a 14 day period in which you can return the goods in exchange for a full refund, for no other reason than you have simply changed your mind.
You do not have to provide a receipt to a retailer to get a refund; you just have to show proof of purchase. This can be in the form of a bank or credit card statement.
Remember, when you purchase an item, your contract is with the retailer. Don’t let them fob you off by saying you have to deal with the manufacturer – that’s their job.
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